The owner means the owner of the property, which is the subject of the booking, or his authorized representative in Portugal. CM means CM-Algarve Holidays the owner of the property. The customer means each customer booking a property with the owner CM.

Bookings

When you make a booking, you must complete a booking form, accepting on behalf on all your party the terms of these booking conditions.

When you make your booking you must bay your deposit of 30% of the total rental. This is a non-refundable deposit. A contract will exist as soon as we issue confirmation to you. The balance is due 6 weeks prior to your departure and if not received in time, we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges.

Alteration by the customer

If, after our confirmation has been issued, you wish to alter any of the arrangements made, we will do our best to accommodate your wishes and a charge of €25,00 per alteration will be made plus any further costs we may incur by making this alteration. You should be aware that these costs increase closer to the departure date that changes are made and you should contact us as soon as possible.

Cancellation by you

Should you wish to cancel your holiday, the person who signed the booking form must make the cancellation in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges to the maximum shon below.

Period before departure whitin which written cancellation is received.

More than 6 weeks	Loss of deposit
5 to 6 weeks	40%
3 to 5 weeks	60%
2 to 3 weeks	80%
2 weeks or less	Nil

Alterations by us

The arrangements featured in our brochure are planned many months in advance and changes can occur for a variety of resons after we have published the brochure. Most would be minor in nature and should not affect your holiday enjoyment. We will do our best to advise you of any changes either at the time of booking or before departure. However, somtimes a major alteration has to be made to your booking. In this event we will notify you as soon as possible and you will have the option of: (a) accepting the changed arrangements, (b) cancelling your holiday. if you elect to cancel, we will refund all monies paid to us.

Important note: Compensation payments do not apply to changes caused by force majeure i.e. war or threat of war, riots, civil strife, terrorist activity, strikes or other industrial disruption, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, weather conditions, movement action, or other events beyond our control. Should changes become necessary during your holiday for reasons of force majeure, we cannot accept responsibility for any loss, damage or expense and no refunds will de given.

Cancellation by us

Unfortunately we must reserve th right to cancel. However we will only cancel after the date your balance is due if: (a) You have failed to pay the final balance or (b) As a result of circumstances beyond our control i.e. we are unable to provide the holiday booked in which case we will refund all monies paid or offer an alternative holiday of comparable standart. In addition we will pay compensation as set out the paragraph above, except if the cancellation is forced by "force majeure".

Price quotations

All the price quoted are based on prices, taxes and exchange rates at the time of publications and whlst accommodation rental prices will be maintained for the season ahead, other prices quoted may be subject to variations due to changes in taxation or exchange rates introduced after publication.

Passport and visas

it is your responsibility to be in possession of a valid 10-year passport and any visa which may be necessary. If you hold any other passport please contact your appropriate embassy. It is the responsibility of the guest to ensure that their documentation is in order.

Complaints

If during the course of your holiday you have any reason for complaint or dissatisfaction, you must contact our agents or accommodation managers who will do their best to solve any problems on the spot.

Liability

the owner CM are not responsible in any way for the loss or damage of any goods or personal belongings of customers. The owner CM will be under no liability whatsoever in the event of a cancellation, withdrawal or alteration of any arrangements or any losses or additional expenses caused by reason of war, civil strife, strikes, sickness, quarantine, dab weather conditions, natural disaster, technical problems of any description, terrorist activities, closure of airports, ot other circumstances beyond the reasonable control of the owner CM. The owner CM shall not be liable for any injury, sickness, loss, damage or additional expenses or inconvenience directly or indirectly arising out of the design, structure, use or condition of any buiding or premises, their approaches or contents or mechanical and/or electrical services belonging thereto or out of any therein. The owner CM will not in any circumstances whatsoever accept responsibility for loss of life, personal injury, illness, or loss or damage to baggage or personal effects or consequential loss other than for the negligence of their respective employees acting in the course of the emplyment. The owner CM connot be held liable for any actions of any persons (Other than for negligence of an employee of each of them acting in the course of the employment) or the failure of any public services or supplies of a technical nature connected with the holiday arrangements over which they have no control.

Other details

All our apartments have television. Portuguese TV show English/American programmes/films in English with Portuguese subtitles.

No over accupying in any property will be accepted, your paty size as quated in your confirmation/booking form should remain the same.

Any disruptive guests will be issued with a verbal warning, where applicable, and if the problem continues the client will be asked to leave the property.

Please not that you are kindly requested to vacate your apartment at 10.00 a.m. on your day of departure, so maids may prepare for the arrival of incoming guests. Your apartment will usually be ready upon your arrival from 2 p.m.